PRIVACY POLICY
Last updated: [DATE]
This policy explains how [LEGAL ENTITY NAME] (ABN [ABN]), trading as Unspoken Union (“we”, “us”), collects and handles your personal information when you use this website. We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect what you give us. Through this site that is:
- Enquiry form: your name, email address, the experience you're interested in, and your message.
- Waitlist / notify sign-ups: your email address.
- Basic technical data your browser sends automatically (e.g. IP address), used only for security and to prevent spam.
Why we collect it
- To respond to your enquiry and plan a trip with you.
- To let you know when something you asked to hear about is ready.
- To protect the site from spam and abuse.
We do not send marketing email unless you've opted in, and every marketing email includes an unsubscribe link.
How it's stored and who can see it
Enquiries are stored securely with our infrastructure provider (Supabase). We use reputable third-party services to run the site and communicate with you — for example hosting (Vercel) and, where used, email delivery. These providers process data on our behalf and only for the purposes above. We do not sell your personal information to anyone.
Where trips are run by other operators
Some experiences are delivered with licensed local operators. Where you book such an experience through us, we may share the details needed to arrange it (for example your name and the booking date) with that operator. We share only what's necessary.
Retention
We keep enquiry and booking records for as long as needed to help you and to meet our legal and tax obligations, then delete them.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, at any time. Email [CONTACT EMAIL] and we'll action it.
Contact
Questions about privacy? Contact [LEGAL ENTITY NAME] at [CONTACT EMAIL]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).